: anniversary / technology special

Having trouble with your smartphone?

Everyone wants them. They are the most desired mobile devices. With them people can access Internet to chat, check on e-mails and more because they are like a personal computer enclosed in a telephone.
Smartphones are nowadays well – known devices that allow users to expand their telephone and Internet requirements.
Luis Blanco, a Windows Mobile certified expert, explains that the smartphone market is based on the systems Blackberry, Symbian from Nokia, Windows Mobile (HTC) and Palm OS.

Where is the customer service?
The truth is that people don't receive appropriate services for their requirements regarding these devices.
When someone has any trouble with the telephone, the operator that sold it does not offer the customer any of the services that should come included with such an expensive product. Blanco explains that the main problem starts right at the beginning, even before the customer buys the telephone.
No one at the moment of the sale asks the person if he or she knows how to use it, and the result is that there are more and more sold phones each time that aren't properly used. In Venezuela, and other countries, people believe that this type of device should be supported by cell-phone operators, Blanco ex-plains, but he also thinks that is a mistake because the manufacturer should be the one responsible for selling them and, in consequence, the manufacturer should be offering the option of customer service. The main cell phone operators do not really have the employees qualified to give proper assistance to their clients. With such an advanced device, users should have the right to have a department, or personnel, specialized in giving services to the smartphones.
However, these kinds of problems are solved through the main customer service system, which is not always efficient for them. With Internet connection problems, for example, the service is based on some simple mechanical instructions that are not always capable of helping the user.
Then, people sometimes must look for the support of an external expert like Blanco to find a solution Generally, smartphones come with a particular configuration.
However, if for any reason the user needs to reset them they must go the manufacturer, be-cause the operator does not train the user to do so.

The main cell phone operators do not really have the employees qualified to give proper assistance to their clients.

People do not know which smartphone is the best one for their needs, and apart from the fact that there is not a great variety of these phones, they end up buying the latest one in the market, without knowing if it will really satisfy what they are looking for.
Blanco suggests that operators and manufacturers walk together for the benefit of the user, with an appropriate investment in qualified customer service and training programs for users. |||